As your business partner, we have a mutual commitment to your success. We not only bring our technology and operational strength to the partnership, we also work on innovative solutions and services designed to reduce costs.
To ensure rapid response times and delivery of reliable services, we have dedicated technical, sales and service staff to cater to your needs and problems. Customers can request both operational and technical support. Our support team performs remote diagnostics and maintenance on a daily basis to proactively identify potential problems, and eliminate them.
Security and confidentiality of data is of utmost importance and VishaSoft is working to provide solutions that are compliant with laws and regulations set by various healthcare agencies.
We have in place specific technical and physical security features for data system components, verification of authorized users, control-access, data integrity, and backup/recovery to ensure availability and reliability.
We have 128-bit SSL encryption technology that has facilitated secure web-based data retrieval. All the access points to transcribed records are identified and authenticated by Username and Password. Our servers have Firewalls installed to prevent unauthorized Internet interception and have latest anti-virus software to protect against Internet viruses. Other measures include restricting usage of data storage media viz. floppy disks and CD's to ensure confidentiality of information. All the employees are required to sign "Confidentiality Agreement" which addresses the issue of leakage of client information.
Tier 1 Data-Center
Fully redundant and load balanced
Uninterruptible power supply (UPS)
Fully fault-tolerant and disaster-resistant
Controlled and secure access and monitoring 24 X 7
Disaster recovery plan
128-bit SSL Encryption, if required
Support for multiple authentication methods
Last login information
Application inactivity timers
Firewalls and anti-virus programs
No local caching of reports
24 X 7 application availability
- VishaSoft provides all equipment and setup, so you eliminate capital equipment costs and the ongoing technology updates and hardware maintenance costs.
- Our network itself is designed to reduce downtime and increase workflow efficiencies, and our transcriptionists are paid according to accurate production and output.
- A fast turnaround is meaningless if your medical / legal documents arenít accurate. Thatís why we assure the highest level of accuracy. To accomplish this, weíve established a system of internal quality checks, both systematic and managerial, to achieve one of the highest quality levels in the industry.
- In addition to hiring only qualified and experienced transcriptionists, our supervisors match the work according to their expertise, skill, experience, preference, and specific account knowledge.
- There is a separate and dedicated quality control department that operates in quality circles to further check and give you error-free reports.
- In many cases, time is of the essence to the diagnosis and care of a patient. The time factor is also significant in egal cases. Thatís why our network is designed to deliver the fastest turnaround time possible for a report. In fact, we customize turnaround times based on your specific needs.
- We use specific staffing equations to schedule transcriptionists accordingly to meet turnaround time requirements. Our network automatically prioritises work according to turnaround time. System checks are in place to insure that all transcription is completed in the fastest time possible. In times of unexpected dictation volume increases, a secondary team of pre-qualified transcriptionists supports the primary team, so you can always expect the same rapid turnaround.